Frequently Asked Questions (FAQs)
If I want to purchase the ORIGINAL J.S. Bachman pretzel, which pretzel do I want?
Bachman Twists ("Classic" Twists) are the same pretzels J.S. Bachman created in 1884 in his pretzel bakery.
How does Bachman make an old-fashioned 'twisted' pretzel?
Two strands of pretzel dough are actually "twisted" during the manufacturing process to make a "knot" in the middle of the pretzel. Every Bachman Twist and Butter Twist pretzel is individually twisted, not extruded. This is very unusual in today's pretzel world, and we think it makes all the difference in maintaining the quality Bachman pretzel experience.
Which JAX® variety is the ORIGINAL style?
Baked JAX® are the original style of this brand. "Crunchy" JAX® are fried, not baked.
Which of your Bachman Products are All Natural?
Check the "Bachman All Natural Products" page.
Which of your Bachman Products are Gluten Free?
Check the "Bachman Gluten Free Products" page.
Which of your Bachman Products are Kosher Pareve?
Chech the "Bachman Kosher Products - Certified by the Orothodox Union" page.
How do I read the date codes on your bags and boxes?
The dates stamped on our products are the suggested "sell by" date. The items are guaranteed fresh ten (10) days past the suggested "sell by" date. Letters appearing with the date help us identify internal production data pertaining to the specific production run.
Where can I find your Bachman products?
You can email customerserv@TheBachmanCompany.com or order fresh Bachman Snacks through The Bachman online store.
Who can I talk with if I can't find your Bachman products in my local store?
Click here and print our "Dear Store Manager" letter and give it to the manager or your local store. It lists product details, as well as, contact information for The Bachman Company.
Are any of your Bachman products manufactured on lines shared with nuts?
The Bachman Company's facilities are peanut & tree nut free.
Who do I contact regarding potential allergic reaction information relating to my personal health condition?
Please write to customerserv@TheBachmanCompany.com and it will be directed to the proper Quality Assurance location.
If I want to contact you with a product comment, where do I write?
If for any reason you write regarding an item, please include the date, as well as the letters appearing with the date, the price you paid for the item, where you purchased the item, and cut out and endorse the UPC information. Normally the UPC is on the back of the bag or the bottom of the box. Please include contact information for yourself in your correspondence.
If you are sending an E-mail, send it to:
customerserv@TheBachmanCompany.com and it will be directed to the proper Quality Assurance location.
Do you donate products for special events?
Please check the community giving section under About Us.
Do you give public plant tours?
No, we do not offer public plant tours.
How long has your company been in business?
In 1884, J.S. Bachman founded The Bachman Company in Reading, Pennsylvania. That's "Pretzelvania®" to Bachman.(More information is available under the Bachman Story link.)
Where are you located?
The Bachman Company has two Pennsylvania manufacturing facilities. One plant is in Reading, Berks County and one in Ephrata, Lancaster County. We're in Pennsylvania Dutch Country in Pretzelvania®! Our corporate offices are also in Reading, Pennsylvania.
What is your corporate mailing address?
Can I purchase stock in your company?
The Bachman Company is a privately held company with no public stock options available.
Bachman Twists ("Classic" Twists) are the same pretzels J.S. Bachman created in 1884 in his pretzel bakery.
How does Bachman make an old-fashioned 'twisted' pretzel?
Two strands of pretzel dough are actually "twisted" during the manufacturing process to make a "knot" in the middle of the pretzel. Every Bachman Twist and Butter Twist pretzel is individually twisted, not extruded. This is very unusual in today's pretzel world, and we think it makes all the difference in maintaining the quality Bachman pretzel experience.
Which JAX® variety is the ORIGINAL style?
Baked JAX® are the original style of this brand. "Crunchy" JAX® are fried, not baked.
Which of your Bachman Products are All Natural?
Check the "Bachman All Natural Products" page.
Which of your Bachman Products are Gluten Free?
Check the "Bachman Gluten Free Products" page.
Which of your Bachman Products are Kosher Pareve?
Chech the "Bachman Kosher Products - Certified by the Orothodox Union" page.
How do I read the date codes on your bags and boxes?
The dates stamped on our products are the suggested "sell by" date. The items are guaranteed fresh ten (10) days past the suggested "sell by" date. Letters appearing with the date help us identify internal production data pertaining to the specific production run.
Where can I find your Bachman products?
You can email customerserv@TheBachmanCompany.com or order fresh Bachman Snacks through The Bachman online store.
Who can I talk with if I can't find your Bachman products in my local store?
Click here and print our "Dear Store Manager" letter and give it to the manager or your local store. It lists product details, as well as, contact information for The Bachman Company.
Are any of your Bachman products manufactured on lines shared with nuts?
The Bachman Company's facilities are peanut & tree nut free.
Who do I contact regarding potential allergic reaction information relating to my personal health condition?
Please write to customerserv@TheBachmanCompany.com and it will be directed to the proper Quality Assurance location.
If I want to contact you with a product comment, where do I write?
If for any reason you write regarding an item, please include the date, as well as the letters appearing with the date, the price you paid for the item, where you purchased the item, and cut out and endorse the UPC information. Normally the UPC is on the back of the bag or the bottom of the box. Please include contact information for yourself in your correspondence.
Mail this to:
The Bachman Company
ATTN: Quality Assurance
P.O. Box 15053
Reading, PA 19612-5053
The Bachman Company
ATTN: Quality Assurance
P.O. Box 15053
Reading, PA 19612-5053
customerserv@TheBachmanCompany.com and it will be directed to the proper Quality Assurance location.
Do you donate products for special events?
Please check the community giving section under About Us.
Do you give public plant tours?
No, we do not offer public plant tours.
How long has your company been in business?
In 1884, J.S. Bachman founded The Bachman Company in Reading, Pennsylvania. That's "Pretzelvania®" to Bachman.(More information is available under the Bachman Story link.)
Where are you located?
The Bachman Company has two Pennsylvania manufacturing facilities. One plant is in Reading, Berks County and one in Ephrata, Lancaster County. We're in Pennsylvania Dutch Country in Pretzelvania®! Our corporate offices are also in Reading, Pennsylvania.
What is your corporate mailing address?
U.S. Mail
The Bachman Company
P.O. Box 15053
Reading, PA 19612-5053
Packages
The Bachman Company
One Park Plaza
Wyomissing, PA 19610
The Bachman Company
P.O. Box 15053
Reading, PA 19612-5053
Packages
The Bachman Company
One Park Plaza
Wyomissing, PA 19610
The Bachman Company is a privately held company with no public stock options available.